What is business process outsourcing?

Business process outsourcing (BPO) refers to the practice of contracting out specific business functions or processes to third-party service providers. These services can include anything from customer support and technical assistance to accounting and payroll management.

The goal of outsourcing business processes is to enable companies to focus on their core competencies and strategic initiatives while leveraging the specialized expertise of BPO providers to manage routine or non-core business functions. This can help businesses to increase efficiency, reduce costs, and improve their overall performance.

BPO services can be delivered onshore, nearshore, or offshore, depending on the location of the service provider. Onshore outsourcing refers to the use of service providers within the same country as the company outsourcing the work. Nearshore outsourcing involves using providers located in nearby countries, while offshore outsourcing involves contracting with providers located in distant countries.

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