Businesses spent over a trillion dollars on enterprise software and IT services last year, with a healthy forecasted growth fueling an otherwise flat IT market.
You might expect this investment would be producing better and better software, but every day you probably experience the reverse. Cryptic error messages, confusing flows and plain old software crashes seem as inevitable as death and taxes.
But they don’t need to be. The difference between disappointment and software people love to use boils down to just five golden rules.
In previous posts, I discussed the fundamentals of understanding your userand creating a consistent and performant experience. In this final post, we wrap up balancing the needs of the head (pragmatic security) with the heart (user delight).
Rule No. 4: Be Secure (Yet Practical)
Data is digital, and digital data is vulnerable. Personal data, corporate secrets — it’s all fair game for cybercriminals. It doesn’t matter how performant or user-centric your software is if it exposes sensitive information for pilfering.
That said, you need to strike a balance. Security is not a yes-no question; rather, it’s a compromise between risk and return. All security creates inconvenience. The question is whether the value of what you’re trying to protect justifies the trouble. If you’re designing a banking site, you can justify almost any amount of security: strong passwords, captchas, two-factor authentication. But should you ask the user to enter a two-factor code to check their gas bill? That’s harder to say.
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